Every mandate should make it possible to see which actions took place and whether the property is ready for use.
Management needs a record of what happened
Property Management is about consistent care and visible service standards. Different assets require different levels of oversight, but every mandate should make it possible to see which actions took place and whether the property is ready for use.
Preventive maintenance completion
This is the percentage of scheduled maintenance tasks that were completed during the reporting period. It highlights missed work and recurring maintenance needs.
Issue resolution
Track when a problem was reported, who owns it, its priority and when it was closed. Median resolution time offers a useful view of service responsiveness.
Occupancy and booking cancellations
For short-term lets, occupancy measures booked nights against available nights. Cancellation rate and the time taken to respond to guest enquiries add operational context.
Guest experience
Guest review averages need a clear period and a review count. Complaints and outstanding guest requests should be measured alongside ratings.
Owner reporting
A concise owner report should show completed actions, current KPIs, outstanding issues and what is planned next. Reporting timeliness can itself be tracked as a KPI.
