03 / Property Management
Property Management
Well cared for. Closely monitored.
Area servedMarrakech only
Well cared for. Closely monitored.
Our Marrakech-based Property Management services cover day-to-day asset care, rental operations, preventive maintenance and guest experience.
Depending on the agreed scope, we manage short-term rental listings, long-term tenancies, maintenance follow-up and owner reporting. The service is currently available in Marrakech.
Area servedMarrakech only
Our services
Six services, one property in view.
01Property OperationsInspections, property condition and coordination of works.
Scheduled inspections, equipment condition, issue logging and coordination of contractors: day-to-day asset care built on regular, documented follow-up.
Deliverables
Inspection log and property condition record.
KPIs tracked
02Rental ManagementConsistent follow-up of long-term tenancies.
Tenant relations, maintenance coordination, turnover readiness, request handling and follow-up of the long-term rental mandate.
Deliverables
Tenancy summary and request tracker.
KPIs tracked
03Short-term Rentals & Holiday LetsShort-term operations tracked through precise metrics.
Listing and calendar management on Airbnb and Booking.com, booking administration, guest communications and readiness between stays.
Deliverables
Stay summary and booking performance report.
KPIs tracked
04Guest ServicesA documented quality of stay.
Arrivals and departures, housekeeping, linen, service requests, incident handling and guest feedback.
Deliverables
Checklists, request log and review summary.
KPIs tracked
05Preventive MaintenanceLook after the property and anticipate interventions.
A preventive maintenance schedule, equipment servicing, corrective works and follow-up of every intervention through to closure.
Deliverables
Maintenance calendar and intervention log.
KPIs tracked
06Asset Management & ReportingTrack asset value and report to the owner.
Upkeep priorities, upgrade works, availability and value-enhancement recommendations, brought together in an operating report tailored to the mandate.
Deliverables
Improvement plan and periodic operating report.
KPIs tracked
Deliverables
What you receive.
- 01
Property Operations
Inspection log and property condition record.
- 02
Rental Management
Tenancy summary and request tracker.
- 03
Short-term Rentals & Holiday Lets
Stay summary and booking performance report.
- 04
Guest Services
Checklists, request log and review summary.
- 05
Preventive Maintenance
Maintenance calendar and intervention log.
- 06
Asset Management & Reporting
Improvement plan and periodic operating report.
Indicators
KPIs behind the service.
Monthly operating report, where included in the management mandate.
01Occupancy rate%
- Method
- Booked nights / available nights
- Unit · review
- % · monthly
02Guest satisfaction/5
- Method
- Average review score for a stated period, with review count
- Unit · review
- /5 · monthly
03Preventive maintenance completion%
- Method
- Completed tasks / scheduled tasks
- Unit · review
- % · monthly
04Mean response timehours
- Method
- Time between a request and the first response
- Unit · review
- hours · monthly
05Incident closure rate%
- Method
- Incidents closed / incidents reported
- Unit · review
- % · monthly
These indicators describe what is measured and how. They are not published results: their frequency and thresholds are defined within each mandate.
Our method
Five steps, one clear mandate.
- 01Assess
- 02Define scope
- 03Set up operations
- 04Measure
- 05Improve
FAQ
Frequently asked questions.
What does property management in Marrakech include?
Depending on the mandate: inspections, upkeep, maintenance, short- or long-term rental management, guest services and owner reporting.
Which indicators does the owner receive?
Occupancy rate, guest satisfaction, preventive maintenance completion, mean response time and incident closure rate, for a stated period.
How is maintenance organised?
A preventive maintenance schedule is set for the property; every intervention, preventive or corrective, is logged, dated and tracked to closure.
How are rental operations monitored?
Bookings, cancellations, guest communications and feedback are tracked on Airbnb and Booking.com, then summarised in the operating report.
The property lifecycle
The other lifecycle stages.
Insights
Further reading.
Property Management
Property Management: the metrics an owner should actually see
Every mandate should make it possible to see which actions took place and whether the property is ready for use.
Read article
Construction & Renovation
Adding Lasting Value to Property in Marrakech: What Really Matters
Renovating an asset only makes sense if the work improves how it is used, keeps its costs under control or strengthens its market position. From the technical assessment to the rental strategy, value-enhancement decisions are ranked by their expected impact.
Read article